Frequently asked questions
Q: My car needs repairs, what is my first step?
A: Regardless of whether you are working with an insurance company, we will need to estimate the damage before we can begin
repair. If your vehicle is drivable, drop by any time or call to schedule an estimate during our normal working hours (8a.m.-5p.m.
Monday-Friday). If your vehicle is not drivable, see our links section for a good tow company to get it here for you.
Q: What will an estimate cost me?
A: Absolutely nothing! Estimates are free and take about 15 minutes on average.
Q: What do I do once my car has been estimated?
A: You can schedule an appointment immediately before leaving our office if you'd like. If you need more time to check your
schedule, deal with your insurance company, or think it over, your estimate will be valid for 6 months, so you can call us when you're
ready to have the work done.
Q: What if I can't drop my car off first thing in the morning?
A: We have a key drop box outside the office door if it would be more convenient for you to drop it off the night before. Just park it
out front and remember to lock it up! If you need to drop it off in the afternoon, just be advised it will set us back and the repair
might not be finished by the end of the day you were expecting it.
Q: Can I pick my car up after hours as well?
A: Yes, just make payment arrangements with us when you drop it off (or over the phone) and we'll lock it up for you and leave it
Q: Where will my insurance company send the check?
A: Most insurance companies will send the check directly to you (with the exception of State Farm Ins). If you would like them to
send it to us, you will need to fill out a form called a Direction to Pay. You can fill one out at our office any time before your check is